Support
Need help with your Pay Privo account, crypto deposits, or virtual cards? Tell us what you need below and we will prepare the right message for you.
Frequently Asked Questions
I lost my card details. How can I recover them?
Log in to your dashboard to view your active cards. Card numbers are never sent by email for security reasons. If you cannot access your account, use the form above and choose "Account access".
Why was my card transaction declined?
Check that your card has enough balance, the merchant accepts prepaid virtual cards, and your card is still active in the dashboard. If the issue continues, use the form above and include the merchant type and amount in your message.
How long does it take to fund my card?
Your balance is updated as soon as your crypto deposit receives enough blockchain confirmations. USDT, BTC, and ETH deposits all appear in your dashboard after confirmation.
Is my card really private?
Yes. Pay Privo is designed for privacy-first spending and does not require standard personal identification to create a card.
